1 2 3 4
zhongyi zhongyi machine office Zhongyi exhibit
Zhongyi Optoelectronics has a perfect service system, including pre-sale service, in-sale service and after-sale service. To provide high quality service for our customers, we train every salesman with necessary product maintenance knowledge and strong after-sales team will work together to solve your problem.
1. Reply enquiries in 16 hours.
2. Market research and forecast for customer.
3. Provide unique and professional solutions based on customer's requirement.
4. Data sheet and samples offer.
5. Other services, such as special packing design, factory visiting and so on.
1. Tracking report in producing.
2. Quality test report for every order.
3. Photos and videos as per customer's requirement.
4. Free spare parts.
1. Lifetime free maintenance and upgrade.
2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.
3. Customer satisfaction tracking report.
4. Free technician training.
5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.
6. Special service for big project, such as stadium, exhibitions, squares and so on.
1. Spare Parts Warranty
Each order, we will provide 1%-2% spare parts to the customers for immediately local service, such as, power supply units, fans, modules, cables, plastic covers, led lamps and so on.
2. Whole body warranty
The buyer receives a limited 2 year to 3 years whole body warranty according to the led display quality rank they bought. An extended 2 year whole body warranty can be received upon completion of the extended warranty form.